Return to Policies
As an integral component of the University’s educational mission, the primary role of the University Library is to teach its patrons effective search techniques and to train them in the use of library resources for their research and information needs. Therefore, the reference staff will, whenever possible, not only provide information and answers, but will assist patrons to research independently.
- In-Person Services: In-person reference services are provided
at the Reference Desk in the Library Information Commons in
the OUC Underground. From 7:00 a.m. until 8:00 p.m., this desk
is staffed by a combination of library faculty and staff, library
student assistants, and Information Technology Services (ITS)
student assistants. Student assistants are trained to refer
research questions to library faculty members. CSU-Pueblo students,
faculty, and staff will be given preferential service should
a situation exist when all people requiring assistance cannot
be served in the appropriate manner. If the librarian on duty
feels that a question may require more in-depth assistance than
can be provided at the desk, he or she may suggest scheduling
a longer consultation with the patron. Research consultation
services are available to all patrons by appointment. Contact
the reference desk at 549-2333 for more information.
- Telephone Reference Services: In order to facilitate the best possible customer service for its on-site patrons, the following policy will apply. Staff will provide telephone ready-reference assistance if a question can be answered within the time frame (2-3 minutes) recognized as reasonable for that type of assistance. If a question cannot be answered within that time, the reference staff member will take a telephone number and return the call as soon as an answer can be found.
- Email Reference Services: Staff will provide email reference assistance to anyone within the usual turnaround time of 48 hours provided that the request for help falls within parameters outlined above. Email your questions to a librarian!
- Text Message Reference: Text message reference is provided via the Text-a-Librarian service. Patrons may text questions to the reference staff who will respond in accordance with our internal text message service guidelines. This service is available all hours the library is open.
Questions regarding reference services should be directed to the reference desk at (719) 549-2333.
Rev. 10/2009 RLG
